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What our customers say about our service ....

Your service provides the best online shopping experiences I've had on the Internet. How you charge so little to ship to the states, and manage to have the merchandise arrive within 3-4 business days, is a wonder to me. I live 40 miles from CD Now's distribution center and it takes up to 2 weeks to get my merchandise. The American online business community could learn something from the Europeans. 
D. Snyder, Philadelphia, PA, USA

I ordered a Celtic watch by Cairn; it arrived within a week and had been personally adjusted to fit my tiny wrist (thanks to Brian). It fit perfectly and is the most beautiful watch I have ever seen! I really love it. Dealing with Direct Watch and Brian was truly a pleasure. The customer service is great...and all e-mail questions are responded to promptly. Definitely a trustworthy company. K. Colvin, Kennewick, USA

Thank you very much for the beautiful Charles Rennie Mackintosh watch. It is of superb quality and I love the design of the steel bracelet. I hope you continue to produce many more wonderful designs. H. Cox, NY USA

The watch that I purchased is just gorgeous.  I am just so happy with it.  It is completely different and unique without being ostentatious or garish.  Very elegant and timeless (and very reasonably priced).  Love it, love it, love it.  I'm so glad that I found your company on the net. K Anderson, Moss Vale, NSW, Australia

This was perhaps one of the most pleasant experiences I have had in Internet purchasing. In addition to receiving a premier product at an excellent price, I was treated to service exemplifying the finest tradition of customer commitment. You may expect to see me as a repeat buyer. J. Krupp, Wallingford, Connecticut

Excellent product! Much better than I imagined. I had always considered quartz movements to be a poor relation of mechanical movements. But now that I have my watch, I can see that it's tasteful, very well made and is quite lovely to look at. It's nothing like your average 'bleep-bleep' style of quartz watch. It looks and feels like a unique, high-quality timepiece. Another nice touch is the lovely presentation case with the velvety logo on the lid - and the complimentary pen! M Carroll,  Wigan

Fantastic website, so easy to use. Ordering process was so simple. Both watches ordered - one a present and one for myself, are lovely.  Far exceeded expectations - the ladies watch, in particular looks so graceful. Much better than similar items seen in the shops. My order came a lot sooner than expected! - given the state of our Royal Mail system at present. C Hughes, Tipton, West Midlands

The ring arrived first thing this morning, many thanks for that. The recipient of the ring absolutely loves it, she says it is exactly what she wanted. A few good brownie points for me! Thank you also for all your prompt replies to my emails and keeping me up to date with progress, it was all very much appreciated. Thank you M Whitford Cornwall

Very good quality, nice heavyweight silver, better than expected. You said allow 14 days - it took 3. Can't complain at that. Excellent service. J Kelly, Stockton on Tees

Your website was incredibly simple to navigate, well thought out and easy to use. I am absolutely delighted with the watch - it's a great design and great quality.  It looked good on the website photograph but it is even better in real life! Many thanks for a perfect transaction - I shall spread the word! B Walker, Huddersfield

I just wanted to thank you for the 2 Cairn Celtic watches that arrived today. They are even more beautiful in real life than they are on the website. They arrived safely and very quickly, especially considering the notoriously slow customs process here in Canada. The two matching watches are for myself and my fiancé: he will have his as a wedding gift and I will be wearing mine as `something new`. Thanks for creating such an appealing, well-constructed product. I have bookmarked your excellent site for future gift purchases. Once again, many thanks.
Dr. Paula A. Roberts, Princeton, Ontario, Canada

This is the first time I have used your company and I am very impressed with the efficiency my order was handled. Thank you very much as the product I purchased, I coudn't get in the shops anywhere. You have made an elderly lady very happy, thank you. W Hutchings, Haverhill

Great!  I have bought twice, and have been immensely pleased both times! Delivered in a week or so-wonderful service, especially as international. J Powell, Boston, USA

I was reassured that there was secure ordering: my PC warned me of entering a secure area & the padlock sign appeared. Some other sites, assure secure ordering, though the warning & padlock do not appear. In that case, I never order from them.
R H Prime, Aberdeen

Wow! Got the watch this morning and just had to say - that's the fastest delivery I've ever had when ordering anything via the internet, thanks a million! Apart from that, the watch is also even more beautiful than the pics on the site, so I'm over the moon with it.If anyone asks where I got it from, I'll be recommending your site without hesitation.  It really is beautiful.  Thanks again! Regards, Tracy (Bleek Sarginson)

Very prompt courteous service. What I was particularly impressed with was receiving an e mail letting me know it had been posted so I knew to keep an eye out for it.
L Cumming, Paisley

I got the watch yesterday, and I wanted to let you know that it was so much better than what I expected. The quality is second to none and I was so excited that rather than wait for Mother's Day to give it to my mom, I gave it to her yesterday !! She loved it even more than I did !! Thank you again !! M Scalia, Foothill Ranch, CA USA

It only took about 4 days to arrive which is actually amazing since I ordered it off the internet while in the middle of the Gulf of Mexico working on an oil rig and having the order processed and shipped from the U.K. to the U.S. and arrive 4 days after I ordered it was shocking. Oh and by the way I thank you for the extra little gift you threw in. 
I purchase quite a bit over the internet and I have yet to find a better retailer set up than yours and would highly recommend others to shop with you.
B Schuttloffel, Houston Texas U.S.A.

Excellent product, excellent service all firms should be judged on service when a problem occurs. After the wrong watch arrived we thought "here goes" but nothing could have been further from the truth, one phone call it was sorted, thanks again.
P Armstrong. Beverley.

I was most impressed with the service I received. Within one week of ordering the watch I had it in my hand. I was kept up to date with the progress of the product through the mail order system. I am one of those people who are reluctant to purchase anything on the internet but this has changed my mind, Thank you.
P. Frodsham, Rainford

Superb, absolutely first class service!!! My wife absolutley loved it.....said it was one of the best birthday gifts that she had received and so unique:-)
M Reid, Edinburgh

Your site is easy and quick to navigate.  The ordering process was simple, and as a person who shops online frequently, I appreciate speed and security when ordering. The men's Celtic watch I purchased is beautiful.  My husband, who loves watches, was thrilled at the quality, the craftsmanship, and the unique design.
A Walter, Santa Clarita, USA

Good packaging - well protected. Nice display box. Excellent service. I was impressed by the immediate acknowledgment of the order and the follow up messages giving status updates. S Green, Newark, DE USA

My order arrived in less than 1 day! ordered at about 11:00 on Thursday, arrived @08:00 Friday. Shopping on your website was exactly what it should be - simple to find the product, easy to order and quick to arrive - The 'larger concerns' (Jungle, Amazon et al) could learn a lot from you. N. Fuller, Leatherhead, Surrey

If I need this type of jewellery again I would not hesitate to shop with you again. My order arrived in 3 days and was well packed. Very efficient. P Brook, Birmingham

It was very easy to place my order, even to the extent that a personalised (rather than automated) response was sent. I was very pleased with all aspects of the shopping expedition and the product received is exactly as described. First class service. 
C. Tierney, Sheffield.

Extremely easy and very pleasant. Fast, no-hassle service. Excellent...five star! 
M.Travisano Summit, New Jersey USA

From beginning to end the process of buying was very professional and delivered exceptionally quickly; would certainly have no doubts about using the site again or recommending to others. Thank You very much..... S Herd,  Dublin

Excellent, informative, and prompt. I got great feedback on my emails as well. 
J Fillhaber, Las Vegas, NV USA

Your range is excellent, sometimes pictures of the product you are buying can be deceiving on screen but I must say that what you see is what you get. Any queries I had were answered very quickly by Susan; web site was first class and easy to follow. N McCaig, Ballymena, N Ireland

Just what online shopping should be - quick, reliable and easy! 
P Watson, Amityville, New York

The product looks very good, yes it was what I expected and the quality looks good.  I would rate them an 8 out of 10. I bought a watch, bracelet and earrings. The whole process was very easy and I was pleasantly surprised... this was the first thing I have ordered over the internet.
J Lindsay, Toronto, Canada

Shopping with you was a life saver as I needed a mothers day gift within a few days and I scored with your site! L Sandison, New York

Thank you, I will never go shopping with my toddler again. I only wish I had shopped with you sooner! My order arrived in 1 day! 10/10 for service. 
W Irvine Edinburgh, Scotland.

Yours is a well designed site with easy-to-follow instructions. Very nice graphics, quality products and excellent delivery time. I will definitely visit your site and more than likely purchase again. M McPherson, Carlisle.

I found it very easy to find what I wanted (ladies watch) and you have a very good selection. The ordering process was very easy and there was a quick response when I had entered the wrong details. Delivery was excellent, very quick and better than expected to it being close to Christmas. It arrived within 2 days. S Lee, Leyland

Service was good with quick confirmation of order. The product lived up to my expectations and the packaging was excellent. Good quality and value. 
C S  Beenham, Lowestoft

Your customer service is outstanding. I sent a quick email to find out when my package would arrive and got an immediate response despite the fact that it was midnight in the UK and I live in the US !  D Mc Laughlin, Los Angeles.

The (ordering) experience was fine - not as scary as I thought it would be (not used to buying off the internet but this is rapidly changing!) and yes, I would recommend you to others. M Lane, Skipton

Service was excellent. I am very likely to shop with you again. C Burgess, Stamford

The watch I ordered was received very quickly and was even nicer than described! Congrats - fine job. M. Goldberg Boca Raton

Web page is pleasant to look at, easy to order from. Service was rapid - ordered a watch a few days before Christmas, never expecting it to arrive in time (all the way from the UK). But it did, and my wife was extremely pleased. Thanks!
K Conover Pittsburgh, PA

Absolutely superb - easy to order and most importantly, delivered when promised! The product arrived approx 2 days from telephone order (including a hiccup with my card details). Keep the service ethic just as you have - it's something that customers always remember and mention to friends. I Stewart, Liverpool

During the busiest shopping time of the year. I had good and bad experiences shopping on line. My purchase at Direct Watch was definitely a GOOD experience. Not only was it a good experience but the quality of the watch was exactly as it was pictured and described on line. Thank you again and I will definitely be recommending the site to all my friends. On a scale of 1 to 10, ten being excellent. I rate a 10.
Marjorie Agana,  San Diego  USA

Service was fine and I liked the e-mails I received advising me of the receipt and shipping date of my order. J. Ewell Virginia Beach USA

Having looked at various sites offering the type of watch I was after, I found your site very easy to follow & order on.  The order arrived within a week of the original order date. I would rate this service very highly, considering I ordered in December, which must be one of the busiest periods of the year. T Hilditch Wigan

Thanks very much! Very fast shipping - only four days to the US. Anyway, it's really nice, is going to be a great present, and thanks again for adjusting the length. Service was very good. I had a couple of questions, and email  communications were very prompt. D Euler, Deer Park NY USA

Order arrived in 2 days - I was very impressed, especially as I'd left it to the last minute! I don't buy watches that often but you would be the first place I'd look on-line. After much searching yours was the only place I could find the style of watch I wanted, and it was a good price. I would give your service 9/10. 
P Rooks, Newcastle, England

My order arrived in 2 or 3 days and I am quite likely to shop with you again. I would give the service I received from you four out of five (never give top marks, don't want to make companies complacent!) J Cereda, Lightwater

The products I ordered arrived in 72 hours from the UK to our Kibbutz in Israel. Excellent products: excellent service. A Straus. Israel. 

A gorgeous watch (Charles Rennie Mackintosh), well constructed. I would certainly recommend you to a friend. J. Schick, Brookline, MA

Brilliant service ! It was very simple it was my first time buying on the net and I had no problems at all thank you. I would recommend you. K Collins. Blackburn

10/10 for service. I have already recommended your site to others. 
Mr D Watckinson, Hitchin.

I just wanted to say how happy I was I was able to order my Mackintosh silver bangle with amethyst stone with your company. I had originally gotten this bracelet while on a trip in 2000 in London form the Victoria & Albert Museum and to my dismay lost it last year.   I searched the internet for a source for the replacement and was so happy to have found it again.
The replacement bangle is even prettier than my original. The world is becoming much much smaller thanks to the internet. Thanks so much for being a source for silver Charles Mackintosh Jewlery. Best of Everything! S. U. West Palm Beach, FL , USA

It was convenient and quick. First time ever ordered internationally and was pleasantly surprised. You folks did a nice job and we'll definitely use you again. 
K Skinner, Torrance, CA, USA

I had been looking for a nice watch for ages, so tried the internet, found other sites first, but yours had the one I like and a very good price too. S. Cann, Horsham

I found the experience easy and stress free.  I was also kept informed at every step from ordering a product to being able to track the parcel right up to my door. I found the range of products wide and varied and the details for each product informative. I will be shopping here again in the near future. J Dower, Kent.

I wish I had the same shopping experience at all websites. Mr B Hirst, Truro

From the ease of the website to the speed of delivery and the quality of the watch, I was very impressed. A Shepherd, London

I found you had a lot to choose from, and all very reasonable priced. All round very good. Shopping on your site was very interesting, as this is the first time I shopped on the internet. I would recommend your site as a reliable source for these products. D L Robinson, Coventry

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