Direct Watch Company Ltd for Celtic and Rennie Mackintosh Gifts

About Us

Direct Watch Group

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Direct Watch Co Ltd
Cairn House
Suite 985, 228 Ayr Rd, Newton Mearns
Glasgow G77 6UY (no public access)
Tel: ++44 141 639 7090
Fax: ++44 141 577 7290
Group website

Product Returns / Refunds / Exchanges

Company Registration Number: 144485
Founded 20th May 1993
VAT Registration Number: 624 1546 59
Directors: B Alexander, S Alexander
Company/Branch number : SC144485
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Affiliates Links
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Direct Watch Company Ltd is a Scottish company specialising in
Charles Rennie Mackintosh and Celtic watches, clocks and jewellery.
We also sell SOS Talisman jewellery and, Zippo lighters.
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We trade on the Internet at the following domains:

www.directwatch.com

www.directwatch.co.uk

www.cairn-designer.co.uk

www.cairn-celtic.co.uk

www.online-celtic.co.uk

www.art-nouveau-online.co.uk

www.rennie-mackintosh-online.co.uk

www.mackintosh-online.co.uk

www.lighters-online.co.uk

amongst others!

We send confirmation of orders by e-mail:
Please sure to set your spam filters to allow email from the domain: directwatch.com
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Or main business is supplying shops with the products listed above
although we now also sell our products around the world via the
Internet. Our main brand names are "Cairn" and "C R M".
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Our stockists are mainly jewellers and better gift shops and we have
a network of agents covering the UK, Ireland and the USA. All our
Cairn Mackintosh and Celtic designs are created in-house, are
copyright and registered at The UK Patent Office.
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We are also proud to be the primary sponsors of:
Scottish Products Distributors Association
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Privacy statement:

Obviously we must collection information about you at the time of
ordering in order to fill your order. We do not retain information
given at the time of ordering and will not pass any of your personal
or financial details on to any third party. Also, we will not send you
any marketing information. You can request to be removed from our
database at any time.

(In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam).”

We conform with the requirements of the Data Protection Act, 1998.

Our shopping cart requires the use of cookies to remember the contents of your order and any discounts etc to apply to your order.

This is the person responsible for privacy matters: Brian Alexander

Delivery:

Goods will normally be dispatched with 72 hours of the date we
receive the order but please allow up to 21 days.
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If the goods ordered are not available, we will contact the buyer
immediately to inform them and ask if they wish us to put the item/s
on back-order or if they wish to cancel the order.

Delivery charges:

Please click on "Shipping" hyperlink on our home page for full details.

Payment methods:

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Payment Options

28 Day Money Back Guarantee Secure Shopping .

We accept Mastercard, Visa, JCB, Maestro, Switch & Delta
credit and debit cards. We also accept payment by PayPal.
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UK Customers only:
We do not accept cheques. However, if you have a cheque book the Switch or Maestro logo will probably be shown on your cheque guarantee card.
We accept this payment method.

Customer
services
telephone:

Within the UK: 0141 639 7090
International: ++44 141 639 7090
Available during UK working hours: 09:30 - 17:00.
Calls charged at standard rates

Right to cancel:

We offer a 28 day money back guarantee on all products. This does
not affect your statutory rights.

Complaints:

Our company endeavours to respond to complaints within five working
days. In the unlikely event you wish to complain. please click here

Comments:

You are invited to post any comments you have about our site on
Which ? Online forum discussions.To let us have your comments on
our products or service click here

Guarantees:

All products are supplied with manufacturers one year guarantee and
our own 28 day money back guarantee.

To send a package to us:

If sending a package to us:
Please be sure to obtain a receipt from your post office, as we cannot take any responsibility for the goods before we receive them. .
When you place your order, you will receive confirmation by return e-mail. This will have an Order ID number. Please make sure that you quote and enclose this Order ID number with the item you are sending to us..
Please also ensure that you do not send the presentation box. (just wrap the item in a little bubble wrap.)

*** If sending from overseas by a carrier eg UPS, FedEx etc, please ensure you tick the box marked "Sender Pays" as we will not accept any packages where duty or shipping charges must be paid. .
All items should be sent to:
Direct W Co Ltd , P O Box 985, Newton Mearns, Glasgow, G77 6UY, Scotland, UK. If you have a query please
Tel: 0141 639 7090 or e-mail

Security

Your personal and credit card details are collected on a
SECURE server. This is the person responsible for
security matters: Brian Alexander

Secure Payment Facility